Skip to content

Frequently Asked Questions

Tickets and registration

Are conference and award dinner tickets sold separately?

The main ticket is for the full conference and awards. If you choose to just go to one or the other the separate tickets are available for sale. All details are on the registration form.

I’m a member – how do I access my benefits?

Entitlements are emailed to the key-contact of each member organisation well in advance of the event. If you did not receive the email, contact memberservices@abea.org.au

When is the last day I can purchase a ticket?

Conference tickets can be purchased up until 28 November.
Gala dinner tickets can be purchased up until 28 November.

When is the latest I can request an invoice?

Invoices are generated via the ticketing portal.

When is the latest I ran register my attendee details?

28 November. Attendee details can be activated after you’ve registered and paid for your order.

Can I buy a ticket on the day?

No. All tickets must be pre-purchased via the ticketing portal before 28 November.

Can I buy a one-day conference ticket?

No. Only 2-day Conference delegate passes or Award dinner tickets are available.

Do you have student or not-for-profit discounts?

We offer not-for-profit tickets, but don't offer student tickets at this time. 

Can I volunteer?

Please email memberservices@abea.org.au for more info. 

I can no longer attend, can I get a refund or transfer my ticket?

Transfers can be processed by contacting memberservices@abea.org.au with the new attendee's details.

Exhibiting and Sponsoring

Who exhibits at the conference?

Exhibition space is made available to any product or service in the Business Events industry.

How do I exhibit?

Contact Hayley Beveridge at hayley.beveridge@abea.org.au

What are the exhibitor booth dimensions?

Limited exhibition booths are available.

How many team members can I register to my exhibitor booth?

An exhibitor booth includes one conference and awards dinner ticket. Additional tickets can be purchased at a discounted rate.

When is the exhibitor booking deadline?
What sponsorship opportunities are available?

View the conference sponsorship prospectus here.

What are the measurable ROI’s of sponsorship?
  • Brand exposure
  • Lead generation
  • Networking opportunities
  • Thought Leadership and education

Know-before-you-go

Who’s attending the conference?

Members and associates of the business events industry. This includes, but is not limited to:

  • Hotels
  • Exhibition centres
  • Convention bureaux
  • Professional Conference Organisers
  • Travel airlines or partners
  • AV Suppliers
  • Event Managers, Planners and Organisers
  • Catering companies
  • Marketing companies
  • Stadiums and Sporting venues
  • Government bodies
  • Advocacy groups
  • Accounting and Financial consultants

The Australian Business Events Association does not share the attendee list or personal details with any exhibitor, sponsor, or attendee.

When will I receive my badge?

Attendees can pick up their badge on the morning of Day 1 or 2 at the registration desk area at MCEC.  

What do I wear to the conference?

Most people wear smart casual. We encourage you to dress in what you feel comfortable in, including comfortable shoes. December will be warm so dress in light, breathable garments.

What do I wear to the awards gala dinner?

It’s a celebration! Dress up in cocktail or formal attire. We encourage you to dress in what you feel comfortable in.

I registered a dietary requirement on my registration, where do I collect my food at the conference?

All dietary requirements that have been submitted through registration will be catered for on the day of the event at the dietary station. 

Do I need to register for the education or social programs?

You do not need to register to individual education and networking sessions as these are included in your ticket.

Is there Wi-Fi?

Complimentary Wi-Fi is available throughout the entire venue. Thank you to our Wi-Fi Sponsor - Mackay Entertainment & Convention Centre

Is there a cloakroom I can leave my luggage?

View MCEC for venue details. 

Is there a prayer room?

View MCEC for all venue details.

Is there a Sensory Room or Quiet Room?

View MCEC for venue details. 

Where can I charge my devices on the day?

Some charging stations will be available throughout the day. Their location will be made available at the event. 

Is closed captioning available at the conference?

Yes. Closed captioning will be available for all keynote presentations.

Is sign language available at the conference?

If sign language is noted as a requirement upon registration, ASL will be provided.

Is there a parents room?

View MCEC for venue details. 

Will video and transcripts be available post-event?

Yes, portions of the conference will be captured and shared post-event, and shared on the Australian Business Events Association website as an educational resource to members.

Is there an accessible bathroom onsite?

Wheelchair and ambulant accessible toilets are available throughout MCEC including both left and right hand railing ambulant toilets. Please visit any customer service desk, or ask our friendly team members if you require directions.

I require hearing or vision assistance.

Learn more on the MCEC website. 

Are there onsite wheelchairs, mobility scooters or aides available?

A limited number of wheelchairs are available to hire free of charge with provision of photo identification. 

Where can I smoke or vape?

MCEC is a non-smoking venue and smoking within the venue is prohibited. This includes E-cigarettes and other electronic imitations or simulation devices. Smoking must be 10 metres away from the Venue.