Michael Heyward is a leading figure in global hospitality with over 30 years of experience in operations, franchising, and revenue management. His career includes work with both independent and branded hotels across Europe, Asia, the Pacific, and Australasia. As a lecturer at the Glion Institute of Higher Education, he shares his expertise with future hospitality leaders.

Known for tackling complex challenges and building effective teams, Michael has shaped the role of revenue management in the industry, particularly in the Asia-Pacific, the UK, Ireland, and Europe.

A pioneer of Revenue Management in Australian hotels during the 1990s, Michael established its value sector-wide. Returning to Australia in 2024, he saw Meetings & Events as an area primed for revenue management integration. He continues promoting these practices to help hotels boost performance in this segment.

Michael’s international outlook and educational commitment make him a frequent conference speaker. His insights on technology, team growth, and strategic innovation support professionals aiming for revenue growth and operational excellence in hospitality.